Company Details
As the nation’s leader in field contact services since 1992, NCCI’s face-to-face contacts are made by our nationwide network of background-screened and trained field representatives who treat borrowers with dignity, sincerity, and professionalism. NCCI is also a leader in Loss Mitigation and Inspection Services. With over three million FDCPA compliant field contacts, NCCI continues to innovate and remain the gold standard in assisting the lending industry regain relationships with non-responsive borrowers.
NCCI realizes the importance of security and compliance. NCCI stores and transfers data in secure IT systems. We maintain fully audited and secured systems and are SAS 70 I & II certified. NCCI also adheres to all applicable laws including FDCPA, Gramm-Leach Bliley, and state level licensing requirements. Five million dollars of E&O insurance and $10 million of general liability provide protection that most other field contact services cannot claim.
As a service provider to a wide range of financial institutions NCCI knows the importance of developing solutions that address each client’s unique business needs. Every NCCI product or service can be custom designed; from simple drive by inspections to full service loan resolution programs. By combining human interaction with state of the art technology, NCCI is able to bring innovative solutions to the lending industry with every service offered.
Key Personnel
Richard Rodriguez
Richard Rodriguez is the CEO/President at National Creditors Connection, Inc. (NCCI). Prior to founding NCCI in 1992, Mr. Rodriguez gained his experience in collections working for various companies, including ORCO State Employees CU and Professional Image Services. He gained experience from managing Loan, Collections, and Sales & Marketing departments.
Mr. Rodriguez went on to establish NCCI in 1992. He has strategically and successfully led NCCI from a local Southern California business presence, to the nation’s premier field service firm. Mr. Rodriguez is a current member of the California Credit Union Collectors Council (CCUCC), Northwest Credit Union Collectors Association (NWCUCA, NEAMA, and the Fellowship of Christian Athletes (FCA), where he is currently serving on the Executive Board.
Jerry Rahon
Jerry Rahon is Chief Operating Officer at National Creditors Connection, Inc (NCCI). Mr. Rahon is a graduate of California State University in Long Beach where he received his degree in Finance. Prior to joining NCCI in 2006, Mr. Rahon gained the majority of his management and sales training experience while working in the wireless industry for AT&T, Cingular and Verizon Wireless.
Currently, Mr. Rahon is responsible for driving NCCI’s growth and profitability. He strives to exceed industry standards with an emphasis on Operational Excellence. In his current role, Mr. Rahon delivers a consistent, integrated and responsive customer experience through an integrated sales, services and marketing organization.
Jay Loeb
Jay Loeb is Vice President and one of the principal owners of NCCI. Prior to joining NCCI in 1996, Mr. Loeb was Vice President of a private investigation and auto recovery firm in San Diego, California. His initial role at NCCI was to build a nationwide network of field contact professionals. He has successfully led at different intervals, the NCCI Sales and Operations departments.
Currently Mr. Loeb heads Strategic Business Development at NCCI. He is working extensively in developing strategic alliances with new and existing clients.
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